FAQ
Good to know.
What people ask before they buy, answered straight. Including the catch.
Is it genuine?
Yes, genuine Apple products, sourced through dealer channels. Don't take our word for it: check the serial on Apple's coverage site before you pay. It shows the exact model and warranty status.
Do I need to pay an advance?
In Mumbai, no: you pay only after you've checked the device in person. Outside Mumbai, yes: you pay in full in advance, after a video call where we show you the unit and its serial.
Do you deliver outside Mumbai?
Yes, we deliver across India. The details for your city are agreed on WhatsApp before anything ships. In Mumbai we can also meet somewhere public and convenient.
How does buying from outside Mumbai work?
It works like a visit in Mumbai, with video instead of a trip. This is the order, every time:
- We agree the details on WhatsApp.
- Someone you trust in Mumbai can inspect it for you, if you like.
- A video call where we show you the unit and its serial.
- Full advance payment.
- We pack it live on video.
- You get the courier receipt and the tracking ID.
Do I get a bill?
Yes, you get a sale receipt with the serial number and price, but it is not a GST tax invoice. The purchase invoice is in the dealer's name, so businesses can't claim input credit.
Can I return it?
No, all sales are final. Once you've checked it and paid, the sale stays, which is why we describe every unit exactly and let you check it first. After that it is covered by Apple warranty where there is some left, or by our 1-month guarantee where there is not.
What do the condition words mean?
Four words, one meaning each:
- Factory sealed: never opened, not activated.
- Open box: opened, not or barely used.
- Like new: used briefly, no visible marks.
- Used: normal signs of use, described on the listing.
Battery health is listed wherever it applies.
How do I check the warranty?
Check the serial number on Apple's coverage site before you pay, because Apple warranty follows the serial. Sealed units aren't activated, so their warranty starts when you activate it.
Can you find a specific config?
Yes, we can look for a specific config. Tell us the chip, memory, storage and budget on the request form and we'll ask our dealer network. It usually takes a few days.
Is the price negotiable?
A little, for serious buyers ready to buy soon. Prices are already thin, so there is not much room.
Why is it cheaper than the shops?
Because we buy through dealer channels, have no showroom or rent, and keep our margin thin.
Something else? Ask us directly.